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Global healthcare and agricultural company cuts support response time by 53%

Global healthcare and agricultural company cuts support response time by 53%

Global healthcare and agricultural company cuts support response time by 53%

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3 Pages

To eliminate frequent errors, delays, and round-the-clock availability issues across ninety applications, a global health and agricultural enterprise partnered with Cognizant. Cognizant software helped deploy an advanced generative AI-powered ticket resolution solution that modernized legacy support operations and streamlined customer service workflows. This innovative platform delivered exceptional operational results, including a twenty percent drop in incident creation, a fifty-three percent faster response time, and a fifteen percent cost savings from reduced resolution durations. Ultimately, Cognizant software empowered the consumer goods leader to elevate customer experiences, eliminate manual bottlenecks, and secure long-term operational efficiency across its extensive digital ecosy

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