Indegene enhanced medical information and customer case management for a global pharmaceutical company across 12 Asia Pacific affiliates. As the outsourced vendor for DPOC activities under the MA Operations team, Indegene's sophisticated software enabled a centralized platform to handle all incoming cases and queries efficiently. It ensured multilingual resource availability—dedicated remote third-party support for English and on-site for unique languages—while strictly adhering to global DPOC SOPs, local job aids, information security, and data privacy standards. Tailor-made quality assurance features further streamlined operations, boosted compliance, and delivered seamless, scalable service across diverse markets.

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