Managing records grows increasingly complex for long-established enterprises, especially coordinating across departments, mergers, acquisitions, and global operations. This global technology infrastructure company, serving nearly half a million worldwide customers with adaptive core offerings touching every business aspect, faced disorganization and inefficiency after decades without a centralized records system, leading to an expanding, unwieldy RIM organization. Iron Mountain's software introduced centralized management, automating classification, indexing, and governance to streamline global workflows, boost efficiency, ensure compliance, and transform fragmented records into a unified, scalable system.

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