© Leena AI - Mark Anthony Dimaisip, Employee Experience Architect, Globe Telecom With EVA bot powered by LeenaAI, we are able to tremendously improve our employee experience. 99% of employee queries are addressed real-time by the ? AI-powered chatbot. Helpdesk ticket resolution time was reduced by 2.5x and user satisfaction rating rose to 96%. “The power of AI-powered HR automation helped exceed all our set targets.” Globe T elecom achieves excellent HR service delivery with Leena AI© Leena AI Key Objectives Reduce employee query resolution time from 24 hours to real-time Increase adherence to SLAs for employee queries from 85% to 95% Automate resolution of employee inquiries within 3 months of launch Results 2.5x faster avg. ticket resolution time from 24hrs to 9.5hrs 4.4x faste

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