This case study explains how manufacturer Groov-Pin automated customer invoice delivery after remote work exposed limitations in its outdated ERP system. Employees were emailing invoices individually, managing special account requirements separately, and relying on a process formerly handled by one experienced employee. Quadient’s cloud-based Hybrid Mail solution enabled staff to prepare and send physical or digital communications from any location with a few clicks. Standard email automation was implemented in one day, while a more complex workflow with multiple business rules was completed in under a week. The solution removed repetitive manual tasks, supported lean manufacturing principles, freed employees for customer and revenue-generating work, and established a path toward greater d

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