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Case Study

Hagerstown Conserves Resources Migrating ACH Drafts, While Reducing Shutoffs with an Engaging Digital Payment Experience

Hagerstown Conserves Resources Migrating ACH Drafts, While Reducing Shutoffs with an Engaging Digital Payment Experience

Hagerstown Conserves Resources Migrating ACH Drafts, While Reducing Shutoffs with an Engaging Digital Payment Experience

Invoice Cloud
Pages 2 Pages

To replace a cumbersome digital billing platform that caused collection hurdles and heavy staff workloads, the City of Hagerstown adopted InvoiceCloud. The customer-friendly digital payment solution successfully eliminated transaction friction and simplified ACH draft management for residents. By delivering an engaging, intuitive platform, InvoiceCloud significantly reduced service shutoffs, minimized time-consuming support calls, and conserved valuable internal resources. The innovative software ultimately transformed the municipality's collection process, resolving payment headaches and providing a seamless digital experience for the community.

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