This customer story describes how a U.S. healthcare provider used ExtraHop RevealX to uncover hidden network and application performance issues affecting critical EMR and surgical systems. To meet a strict SLA requiring 99.9% of transactions to complete in under three seconds, the organization needed granular monitoring of encrypted traffic across hundreds of care locations. RevealX provided wide-ranging visibility, SSL decryption for nearly 80% encrypted traffic, and rapid root-cause analysis. It identified slow SSL connection handling during surgery and an Active Directory authentication spike caused by faulty software, restoring response times quickly. RevealX enabled IT to audit traffic, detect performance disruptions, and improve patient-critical application reliability through a sing

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