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Hearing aid company keeps its phone lines open with proactive planning from BCM One.

Hearing aid company keeps its phone lines open with proactive planning from BCM One.

BCM One
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BCM One helped a hearing aid company eliminate toll-free service outages and dropped calls using its proactive phone management software. Previously facing hour-long disruptions every couple of months with a low-cost provider—requiring manual call forwarding—BCM One anticipated issues from early outages and implemented automated failover. This ensured constant customer reachability without delays, providing reliable coverage as their trusted client partner.

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