One of the UK's oldest and largest supermarket chains, with over 1,500 stores plus expansions into banking, catalog, and online retail, depends on robust IT for seamless operations. Vast retail networks risk downtime from infrastructure issues, disrupting stores and customer experiences—critical given thin margins and vulnerability to dissatisfaction. Digitate's ignioTM AIOps software ensured maximum IT uptime, simplified issue management and resolution, proactively prevented disruptions, and optimized performance—safeguarding revenue, boosting reliability, and enhancing service across the expansive chain.

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