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Case Study

Highlands Cable Group Enhanced Broadband Reliability with Advanced Diagnostics

Highlands Cable Group Enhanced Broadband Reliability with Advanced Diagnostics

Highlands Cable Group Enhanced Broadband Reliability with Advanced Diagnostics

ZCorum
Pages 4 Pages

Highlands Cable Group improved broadband reliability across its North Carolina mountain service area by combining ZCorum's TruVizion diagnostics platform with PreEqualization Analyzer for proactive network maintenance. Facing large daily temperature swings, growing subscriber expectations, and increasing demands for remote work and digital learning, Highlands required deeper visibility into network performance. TruVizion's historical modem data, codeword error monitoring, and watch lists allowed engineers to detect recurring issues, while PreEqualization Analyzer pinpointed upstream impairments such as water-damaged cable drops and amplifier faults before subscribers experienced service degradation. Field technicians used both applications on mobile devices to reduce truck rolls, accelerat

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