How a Lean IT Team Uses MDM to Efficiently Support End Users
How a Lean IT Team Uses MDM to Efficiently Support End Users
5 PagesMessiah University, a liberal arts school in Mechanicsburg, PA, has a lean IT team led by Tier 2 support technician Craig Gephart, who handles Apple device support for faculty, staff, and classrooms. After evaluating options to resolve Mac challenges and secure financial approval, they implemented Addigy's mobile device management (MDM) solution. Addigy transformed their operations by streamlining device management, automating patching and compliance, and providing intuitive tools for rapid issue resolution. This empowered the small team to efficiently support end users, reduce downtime, enhance security, and scale effortlessly across their Apple environment.
