This SAP case study details how MEIKO Maschinenbau GmbH & Co. KG, a global manufacturer of ware-washing and cleaning machines, transformed its field service operations. Facing challenges from disparate field service management solutions across its worldwide branches, MEIKO experienced inconsistent processes, increased support workload, and a fragmented operational overview. By adopting SAP Field Service Management and SAP Enterprise Support, MEIKO successfully standardized its system, empowering 650 operatives from Germany to China with intuitive, unified processes. The implementation led to a clear improvement in efficiency, enhanced customer service performance, and a better group-wide operational overview, facilitating their journey to the cloud and harmonizing global service delivery.

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