How Corinthia Hotels Improved its Online Reputation by Responding to 92% of Guest Requests in Less Than One Hour
How Corinthia Hotels Improved its Online Reputation by Responding to 92% of Guest Requests in Less Than One Hour
How Corinthia Hotels Improved its Online Reputation by Responding to 92% of Guest Requests in Less Than One Hour CASE STUDY Corinthia Hotel LondonTHE CLIENT Corinthia is a global collection of luxu- ry five-star hotels founded by the Pisani family of Malta in 1962. Guided by family values and inspired by the core princi- ples underpinning the Spirit of Corinthia – authenticity, passion, precision and understanding – its focus is on ensur- ing craftsmanship in the hospitality world and delivering honest, discreet service. As a brand that is the epitome of 5-star luxury, guest experience is a prime con- cern, so Corinthia puts great value upon anticipating the needs of guests in a seamless manner. Service level is of par- amount importance, as well as having a way of interceptin
