Rosendin Electric, a premier U.S. electrical contracting firm, struggled with fragmented IT and non-IT processes that severely hindered operational efficiency. To modernize their workflows, they partnered with Jade Global, a ServiceNow Elite Partner, to implement a comprehensive ServiceNow ITSM solution. Jade Global successfully consolidated diverse functions—including HR, Payroll, and Engineering—into a single, unified, and mobile-friendly platform, replacing outdated ticketing systems. This strategic implementation transformed Rosendin’s internal operations, fostering greater agility and streamlined communication across the organization. By centralizing management and simplifying user interactions, Jade Global empowered Rosendin Electric to eliminate process bottlenecks and achieve signi

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