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Case Study

How Fiverr Built a Marketplace on Trust

How Fiverr Built a Marketplace on Trust

How Fiverr Built a Marketplace on Trust

TeleSign
Pages 2 Pages

This case study explains how Fiverr improved platform security and user trust through Telesign’s Score and Verification APIs. As Fiverr’s freelance marketplace grew, email verification proved insufficient against fake accounts and unauthorized access. Telesign’s phone verification and two-factor authentication (2FA) added a secure, low-friction layer to verify users through SMS or voice OTPs. By analyzing phone-based digital identity data and risk scores, Fiverr blocked fraudulent users and duplicate accounts. These measures reduced unauthorized withdrawals by 60% and strengthened the marketplace’s reliability, ensuring safer transactions for millions of global users.

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