How Lumen Is Powering a Customer-Obsessed Talent Experience for All Stakeholders
How Lumen Is Powering a Customer-Obsessed Talent Experience for All Stakeholders
9 PagesLumen, a multinational tech company, partnered with Phenom to improve talent experiences, focusing on agility and customer obsession. They enhanced candidate, recruiter, and employee experiences by optimizing their career site, enabling better data visibility and facilitating internal mobility with Phenom's tools. This approach led to a more dynamic and personalized talent acquisition process, improving internal role fill rates to 35% and boosting employee referrals. Lumen plans to further enhance talent management with Phenom Hiring Manager and expand AI scheduling, leveraging Phenom Talent Analytics for strategic insights.
