CASE STUDY HOW MICROLEARNING COURSES HELPED TO UPSKILL STAFF AMIDST COVID-19 100% Completion Rate 100% Engagement RateCLIENT PROFILE JEN SINGAPORE ABOUT Fresh, friendly and fuss-free. That’s the genre of Hotel Jen, a new brand by Hong Kong-based Shangri-La International Hotel Management Ltd. The Hotel Jen brand is inspired by the virtual persona Jen, a professional hotelier who loves life, travel and the adventure of discovering new places. Launched in 2014, Hotel Jen offers 10 vibrant hotels in some of the best locations across Asia Pacific, including Singapore. THE CONTEXT Workforce Training In The New Norm In the wake of COVID-19, organizations that have adapted to the new norm have one thing in common: They never stop training their workforces. In fact, they double-down on it and se

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