NatWest, the UK’s largest business and commercial bank serving over 19 million customers, is modernising its payments infrastructure to better support its strategy of becoming a trusted partner for individuals and UK businesses. To enhance everyday banking and enable customer growth, the bank is undertaking a major payments overhaul using the Icon Payments Framework. This approach allows NatWest to accelerate transformation while maintaining control over development and ensuring its systems can meet future needs. The initiative strengthens the bank’s ability to deliver seamless, reliable and innovative payment services aligned with long-term customer expectations.

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