Seattle Public Utilities (SPU), the public‑sector agency responsible for clean drinking water, waste disposal, sewer, and drainage across a city of more than 750,000 residents, transformed its engineering‑records operations using Accruent’s software. The solution reduced files by 44%, increased processing speed fivefold, and enabled 83% of records to be accessed online. By replacing an outdated custom system, SPU streamlined plan‑set handling, cut processing time dramatically, and improved retrieval and collaboration, giving staff near‑instant access to accurate engineering data and supporting more efficient, scalable service delivery for the city.

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