Rakuten Viber, connecting hundreds of millions globally through messaging, calls, and business solutions to make every personal and professional connection meaningful, leverages Datadog Flex Logs and Observability Pipelines to keep users connected. Datadog delivered cost-effective log management at scale, with granular AI-based data filtering that eliminated noise and controlled costs. It democratized access across teams, offered proven reliability and seamless integration with best-of-breed observability tools, and provided visibility into performance trends impacting user experience—overcoming Viber’s self-hosted stack's resource and performance restraints for reliable global operations.

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