Exploring the Use of Proactive Notifications How Your LTL Company Can Exceed Customer Expectations While Reducing Costs©2021 Omnitracs, LLC. All rights reserved. | (800) 348-7227 | omnitracs.com 2 Exceeding Expectations Juggling multiple customers, locations, delivery windows, and pickup times while exceeding expectations can prove highly challenging for less-than-truckload (LTL) companies. And with an increasing number of consumers today — about 50% — calling into your customer service centers to find out when their order or service will arrive, leveraging data to provide exceptional customer service while keeping overhead costs low is a must. Instantly communicate accurate delivery ETAs and status updates to your customers through proactive notifications. Save time and money o

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