C A SE S TU D Y How ZAG Technical Services Improved their Margins 20% By Embracing a Data Culture Tim Bussey, Chief Financial Officer, ZAG Technical Services “Previously, many decisions were made on gut instinct, where now we have real-time actionable analytics to drive future growth with confidence. Implementing business reporting and intelligence capabilities has been an amazingly powerful transformation.”HIGHLIGHTS • Looking to grow, but lacking the data capabilities to do so sustainably • Making decisions on instinct, rather than actionable analysis • Needing to better understand how teams were performing on utilization and margins • Looking to build a modern, data-led business capable of rapidly scaling CHALLENGES ZAG’s improved intelligence and reporting capabilities enable t

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