HSE increases customer satisfaction while reducing maintenance time by 42%, using Elasticsearch on AWS
HSE increases customer satisfaction while reducing maintenance time by 42%, using Elasticsearch on AWS
4 PagesHSE boosted customer satisfaction and slashed maintenance time by 42% using Elasticsearch on AWS in Germany's retail sector. Elastic software delivered more accurate and relevant search results, raising customer satisfaction by 8% and increasing website click-through rates by 4% to drive ecommerce growth. Deployed via Elastic Cloud, it significantly reduced employee hours spent on software maintenance, freeing resources for innovation. These enhancements optimized operations, enhanced user experiences, and strengthened HSE's competitive edge in digital retail.
