La Trobe University improved the student experience by applying human‑centred design and agile delivery methods to better understand student needs, especially during peak periods such as orientation and the first week of semester. The university faced challenges including limited insight into the real student experience, reduced sense of belonging, and heavy reliance on staff support during high‑demand times. Through workshops, research, and innovative design techniques, La Trobe identified previously hidden pain points and opportunities where emerging technologies could augment human effort. This approach enabled the university to design more effective, student‑focused solutions, improve connections and engagement, reduce pressure on staff resources during peak periods, and create a more

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