HYDRO Higher customer satisfaction with streamlined operations
HYDRO Higher customer satisfaction with streamlined operations
3 PagesSouthWest Water Company grew through multiple acquisitions, each bringing its own legacy systems, creating operational complexity. After being acquired by Merger Acquisition Corporation, the company aimed to strengthen its infrastructure and streamline operations. Implementing a full suite of SAP CRB modules—covering CRM, billing, finance, device management, workforce management, resource scheduling, HR, materials management, service orders, sales, and business intelligence—created a unified system. With centralized bill printing and integrated workflows, the company improved efficiency and delivered higher customer satisfaction.
