Improve Net Promoter Score
Improve Net Promoter Score
2 PagesA large wireless service provider leveraged NETSCOUT’s Smart Data and nGenius Business Analytics (nBA) to pinpoint chronic network issues dragging down Net Promoter Score (NPS), revealing top offending handset models as the root cause. The solution furnished reports on high-impact devices, key performance indicators (KPIs) for rapid isolation, and longitudinal subscriber experience visibility—driving proactive monitoring, handset performance gains, lower churn, and improved NPS. Analytics also fueled a targeted incentive program, enhancing customer loyalty and sales incentives.
