Case Study
Improve Your Patient Experience: Proven Change Agents
Aramark’s Patient Experience Assessment Tool helps hospitals systematically improve satisfaction with food and nutrition services through recurring assessments, targeted interventions and measurable goals. Supporting programs strengthen collaboration with nurses, recognize employees who model hospital values and gather real-time patient feedback before discharge, enabling immediate service recovery. Staff training, quality audits and ongoing communication reinforce continuous improvement. Four hospitals within Main Line Health increased their patient-satisfaction percentile rankings after implementing combinations of these programs with engaged leadership.
