Towson University, one of the largest universities in the Baltimore area, with over 22,000 students, 1,800 staff members, about 430 million dollars in annual revenue, and more than 72 million dollars in endowment, uses Accruent’s Maintenance Connection to improve maintenance operations and enhance the on‑campus residential experience. The software automates work‑order routing, so requests from any time or day are directed to the correct shop based on location and responsibility, and technicians can manage tickets quickly and efficiently. With daily automated reports, Towson gains clear visibility into workload, productivity, and service levels, enabling faster responses, better asset upkeep, and higher satisfaction for campus residents.

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