This Deloitte case study details how a world-leading energy operator transformed its finance operations. Facing an expiring 100% offshore Business Process Outsourcing contract that yielded quality and efficiency challenges due to static processes, the client sought a more dynamic solution. Deloitte delivered its nearshore Finance Operate solution, facilitating a smooth transition and operational transfer. This resulted in improved back-office processes, minimized business disruption, and injected leading-edge project management. Key outcomes included average annual reduction rates of 8% to 12% in Handle Time, over 100 RPA implementations, and access to a flexible resource pool of finance practitioners, ultimately enhancing efficiency and cost-effectiveness.

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