Case Study

Incidents backlog growth reduced by 40% with ServiceNow expansion and enhancement

Incidents backlog growth reduced by 40% with ServiceNow expansion and enhancement

Incidents backlog growth reduced by 40% with ServiceNow expansion and enhancement

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Jade Global transformed Flagship Facility Services’ commercial cleaning operations by implementing a robust ServiceNow platform, focusing on improved user experience, enhanced visibility, and scalable stability. Through advanced software solutions, Jade Global streamlined integrated facilities management, covering janitorial, engineering, culinary, and maintenance services for large-scale clients across the U.S. and Canada. The platform enabled Flagship to respond swiftly to changing operational needs, such as adapting PUREClean’s approach during COVID-19. Jade Global’s expertise empowered Flagship to deliver customer-first service, optimize workflows, and maintain healthier, more productive facilities, ensuring consistent, high-quality support for every type of facility under their care.

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