Martin’s Point Health Care piloted a modified centralized workflow for prescription renewal requests at two clinics, dedicating one to two staff per site to free providers’ support teams for higher-value tasks like visit preparation and patient outreach. Supporting 50 providers, the initiative gained strong appreciation but lacked capacity to expand across all seven clinics without significant hiring. Health Catalyst's Embedded Refills software enabled seamless scaling by automating protocol-driven renewals, eliminating manual chart reviews, delegating tasks to non-clinical staff, and boosting efficiency threefold—allowing system-wide rollout without added headcount while enhancing care quality and staff productivity.

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