The Queen’s Care Coalition, The Queen’s Health System's innovative program supporting homeless patients with frequent ED use, transformed lives and cut costs but faced COVID-19 challenges requiring reduced face-to-face interactions and capacity management. Health Catalyst software enabled seamless service adaptation through data-driven care coordination, analytics for high-risk stratification, and digital patient engagement tools. This sustained support for marginalized patients, optimized resource use, decreased ED utilization, and generated millions in savings while maintaining care quality during disruptions.

Join for free to read