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Case Study

Instant Issuance Enhances Service Levels

Instant Issuance Enhances Service Levels

Instant Issuance Enhances Service Levels

Entrust
Pages 3 Pages

Tower Federal Credit Union, a member-owned financial cooperative in Maryland, aimed to improve customer satisfaction by reducing the long wait time of seven to ten days for debit cards to arrive by mail. Serving over 133,000 members, the credit union needed a faster and more convenient solution. By implementing Entrust’s Instant Financial Issuance software, Tower enabled on-demand card issuance, allowing customers to receive fully functional cards immediately. This approach enhanced convenience, improved customer experience, and strengthened engagement while supporting efficient operations and modernizing card services.

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