This 2024 case study describes how a 150+ year global insurance group used ServiceNow Service Mapping to document and manage interdependencies across critical business services, but faced technical barriers and repeated failed attempts to deliver service maps at scale, so it partnered with Brillio. Brillio first assessed CMDB health and alignment to the Common Service Data Model (CSDM), then worked with service owners to gather technical inputs and improve discovery by updating patterns and schedules, adding MID servers, and enabling Nmap. The initial delivery produced service maps for 22 critical applications in under two months, designed to auto-synchronize as infrastructure changes. After success, the scope expanded to EU-based critical applications, operationalizing mapping through tra

Join for free to read