This global insurance provider offers personal and group coverage to millions through partnerships with major financial institutions. After a merger and the opening of a new headquarters, the company sought to enhance digital service quality and gain better visibility across distributed branch offices and critical business systems. A longtime NETSCOUT customer, they had already deployed nGeniusONE for data center observability and now aimed to extend that visibility across their broader environment. Strengthening performance monitoring became essential to support their expanding digital engagement strategy and maintain customer trust across regions.

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