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Intelligent Chatbot Takes Flight for International Airline

Intelligent Chatbot Takes Flight for International Airline

Intelligent Chatbot Takes Flight for International Airline

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3 Pages

To reduce contact center workloads and improve response times for its frequent flier loyalty members, a major U.S.-based international airline turned to Cognizant. To solve these customer service bottlenecks, Cognizant deployed an intelligent conversational artificial intelligence chatbot powered by advanced natural language processing software. This automated virtual assistant was specifically engineered to handle high volumes of routine inquiries and resolve passenger questions instantly. By integrating Cognizant’s innovative software solutions, the carrier successfully streamlined communications, significantly lowered operational support costs, and delivered a seamless, responsive support experience for travelers around the globe.

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