A leading German commercial bank with more than 7,000 employees needed to replace its aging telecommunications system, which was approaching end of life and no longer met modern security requirements. Acting as a central link between business units and external providers, the bank’s IT department sought a future‑proof platform that could support secure communication across the organization. In addition to core telephony, the new solution needed to include contact center functionality and unified communications tools to improve collaboration and efficiency. Through a comprehensive tender process, a secure, compliant solution was selected that met strict banking security standards while enabling modern, flexible communication for the future.

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