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Case Study

Irish Passport Office Selects Entrust to Provide Photo QA for Passport Renewal

Irish Passport Office Selects Entrust to Provide Photo QA for Passport Renewal

Irish Passport Office Selects Entrust to Provide Photo QA for Passport Renewal

Entrust
Pages 2 Pages

Ireland modernized its passport renewal process by introducing an online application system that allows citizens to renew passports remotely and submit digital photos. A key challenge was ensuring that user-submitted images met strict international standards for facial recognition without compromising quality. To address this, the system incorporated automated photo assessment based on ISO standards, along with feedback to guide applicants. The result was a more convenient, self-service experience that improved customer service while maintaining compliance, accuracy, and security in passport issuance for citizens worldwide.

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