This case study describes how a premier third-party logistics company strengthened global operations by partnering with Synoptek to manage a complex hybrid IT environment spanning Microsoft Azure, a Sacramento data center, and VMware infrastructure in a distribution center, supporting an in-house transportation management system and related applications. The client needed high-touch local support, strong responsiveness and security, and 24/7/365 incident coverage plus guidance to mature IT, reduce risk, and build a multi-year technology roadmap. Synoptek used an IT Maturity Model to assess gaps across people, process, technology, strategy, and security, then delivered IT leadership, a 24/7 service desk, endpoint support, infrastructure monitoring and backup, patching, firewall management,

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