A nonprofit mental health and welfare agency serving nearly 17,000 people across six California counties struggled with legacy IT, duplicated EHR-to-county data entry that took about two weeks, and unreliable voice and SMS tools after shifting to Microsoft Teams for telepsychiatry and patient communications. Synoptek delivered an ITaaS-based Microsoft stack using Azure, Microsoft 365 and Teams Phone, a proprietary HIPAA-aligned Teams SMS app, Power Automate to reduce duplicate entry, and Power BI plus an improved Azure data warehouse for centralized reporting and dashboards. Results included savings over $250,000, 4% revenue increase, 625+ hours saved weekly, data entry time reduced from 13 days to 4 days, and higher compliance and service capacity across 22 locations.

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