ITB Fulfillment is a third‑party logistics provider that supports brands scaling from small startups to global multichannel retailers, with high‑volume direct‑to‑consumer shipping and regular fulfillment for Amazon, Walmart, and Best Buy. Operating in fast‑changing and unfamiliar territory for many clients, ITB depends on speed and flexibility to handle rising order volumes. However, frequent outages from its previous warehouse management system repeatedly disrupted operations, forcing a return to paper‑based processes. These shutdowns caused order backlogs, manual recovery work, and slowed fulfillment, making it clear that ITB needed a more reliable, scalable technology platform to maintain performance and customer trust.

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