A mental health and welfare agency was spending over 5% of annual revenue on IT but still faced frequent downtime, low productivity, cybersecurity concerns, and difficulty recruiting skilled IT staff, compounded by managing multiple network vendors across 10 locations after an unsuccessful cloud analytics effort. Synoptek became its global IT outsourcing and managed services partner, providing retained CIO leadership, portfolio and service management, managed security, infrastructure performance, cloud and data analytics services, business applications support, and workforce productivity support to enable a hybrid telehealth model. Within 90 days the agency stabilized its environment and moved from IT maturity level 0 to 2, modernizing operations by 161 hours per year, saving $1.5M and 7,5

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