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Case Study

Kimpton. Technology That Improves Guest Experience & Business Operations.

Kimpton. Technology That Improves Guest Experience & Business Operations.

Kimpton. Technology That Improves Guest Experience & Business Operations.

Ecessa
Pages 3 Pages

Kimpton Hotels, founded in 1981, operates 68 hotels and is recognized for its strong workplace culture, earning a spot as Fortune’s #11 best company to work for in 2015. In the hospitality industry, guest expectations have shifted, with Wi-Fi now ranked above traditional amenities like breakfast and parking. Research shows most guests consider lack of reliable internet a deal breaker, while poor network performance is a leading source of complaints. To enhance guest experience and streamline operations, Kimpton uses solutions such as WANworX and Ecessa Insight to improve network reliability, performance, and visibility across its properties.

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