This global bank supports tens of thousands of employees and serves millions of retail and commercial customers who rely on its mobile and online banking applications. With a strong focus on customer experience, its IT organization is responsible for ensuring fast, reliable performance across digital channels and contact centers. A longtime NETSCOUT customer, the bank launched a major digital transformation initiative to modernize its infrastructure. As part of this effort, the IT team needed deeper visibility into network and application performance to maintain high‑quality user experiences and support the bank’s evolving technology strategy.

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