xMatters software centralized operations for the large financial services company by consolidating all on-call scheduling into one accessible location, enabling command centers and teams to quickly search groups and contact the right staff during issues. It streamlined notifications across use cases, integrating with their alert aggregator to handle over 20,000 server and application events monthly—triggering precise engagements for rapid fixes. This unified platform boosted efficiency, reduced response delays, and ensured seamless incident handling across diverse operational needs.

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