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Leading bank scales customer service with cloud and AI

Leading bank scales customer service with cloud and AI

Leading bank scales customer service with cloud and AI

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4 Pages

To address critical scalability, cost, and customer experience hurdles, a leading United States financial institution partnered with Cognizant. Cognizant software helped implement a modern, cloud-based contact center powered by AWS Lex-based conversational design, Jenkins CI/CD deployment baselines, and advanced CCBU management tools. This comprehensive digital strategy successfully saved two hundred full-time equivalents equating to nine million dollars, boosted containment efficiency to over seventy-seven percent, and elevated customer satisfaction scores. Ultimately, Cognizant software empowered the banking enterprise to maximize operational profitability, streamline contact center operations, and deliver seamless digital service experiences at scale.

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