Leading Colombian bank re-engineers systems with low-code automation for customer-centricity
Leading Colombian bank re-engineers systems with low-code automation for customer-centricity
2 PagesBanco de Occidente used Bizagi’s low-code platform to reengineer core banking systems, integrating legacy systems and optimizing processes for hybrid digital and offline services. The bank improved customer experience with holistic lifecycle management and created new digitally native products like digital wallets. Security and fraud prevention were embedded into workflows, while BPM and RPA reduced manual work and boosted productivity. By digitizing processes and enabling employees to redefine workflows, the bank balanced customer needs for digital convenience and personal interaction, supporting innovation and future cloud migration.
