CASE STUDY Leading International Investment Bank Moves to Cloud-First, Modern IT Service Management with KA2 KA2’s client is a globally recognised investment bank that offers risk management, trading solutions and debt financing to help address its customers’ challenges. In 2017, the client launched a company-wide digital transformation initiative driven by a regulatory requirement to separate its investment arm from the retail side of its business. As a customer-focused business, customer experience, satisfaction and efficiency are key priorities for the bank and they were keen to introduce new and better ways of working through the adoption of a cloud-first IT strategy. Several workstreams emerged from the initiative, one being to transform the organisation’s operating model

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