A leading North American bank saves $7.4 million annually by implementing 247.ai’s AI-powered FAQ automation, 7 Answers. This solution enhances customer self-service by resolving routine inquiries through the bank’s online help portal, reducing agent workload and improving operational efficiency. The bank now handles around 6 million questions yearly with high accuracy, enabling customers to resolve issues without escalation. This transformation sets a benchmark for AI-driven customer support in financial services, supporting a global customer base with faster, more accurate resolutions.

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