The customer is a leading visual media company with approximately $1.5B in annual revenue that needed a reliable 24x7 IT managed services partner without a proportional increase in costs. The organization required support across testing, exclusive projects, and end‑to‑end managed services while operating globally. ITC delivered a right‑shored global managed services model across North America, EMEA, and APAC, supported by streamlined and automated processes for optimal resource utilization. The approach enabled consistent and timely ticket resolution across multiple platforms, smooth transitions during staff turnover, and flexibility to share skilled personnel across projects, shortening delivery timelines while maintaining service quality.

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